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National Grid - Nationals grid are scam artist

The fact that my electric and gas bill came to $12.25 because I conserve .. they have the nerve to charge a $50.00 usage fee making my bill $60 is rape. How can you even do that?!?
1.0
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#1101198
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The second week in August.I received a call from national grid the I have a bill for $126.46 so I said that I already pay my bill.Then she said that she calling from Long Island. i said well I don't have a count in Long Island so now i have to go to the police...
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1.0
I didn't like
  • Rude and incompetent customer service
#1099036
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while i was away , some one from national grid turned off my gas service, to change a part. my bill is always paid on time. no notification , no permission , no appointment customer service is something this company has no use for. they are a monopoly run by another...
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Anonymous
icbm

resolved

1.7
I didn't like
  • Illegal shutoff rude uncaring employees
#1092226
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National Grid - Waiting 3x24 hours

I have been waiting three days to get gas service restored to my house. The first day we missed it by ten minutes and was told they would return the second day waited all day and nothing. Then was told they came to the house and no answer. A lie. And today told that it was reset 24 hours at 9 am, still waiting all day and it is 10pm. Amazing customer service.
1.5
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Customer service
Product or Service Quality
#1086186
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National Grid - Unhappy customer

I have been trying to get my electric restored now for 8 days and have wasted a weeks worth of work because everytime I called they keep telling me within 24 hours. Thier agents can't seem to log a work order correctly and I just can not take any more time out of work. I am more than just angry and looking for my time to be payed for.
#1082130
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National Grid - Field collection's gas company

No such thing they just shut of poeple who ar100 percent disabled and serious illness .they dont knock on door nothing
1.0
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Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1076295
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When I contacted National Grid the Ambulance people had been to see my wife at our house who is a cancer patient and said they could smell gas. We tried other people to find out what to do The gentleman who came from National Grid was wonderful who tried to find out if...
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1.0
I liked
  • Very much
#1074434
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I was driving along RT 18 in Weymouth Massachusetts. This man passed me on the right, flying like a bat out of ***. At the next set of lights this time I was in the right lane him on the left, he then came flying up behind me beeping his horn. I let him pass me and he...
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1.0
#1063712
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National Grid - Horrible service

Customer service is rude unprofessional and over charge
#1061610
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National Grid - Cancelation fee

I was charged early cancelation fee unlawfully
#1057160
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