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I enrolled in auto-deduct from my checking account for bill pay with national grid. They took their July payment. They then decided the amount they took for July wasn't enough, and instead of auto-deducting more or calling us, they simply didn't auto-deduct an August...
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1.0
North Adams, Massachusetts
I didn't like
  • Monopoly
  • Illegal shutoff
  • Rude and incompetent customer service
#901154
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They shut my power without considering I have a baby at home. I came home and called them to make payment and still nobody showed up till the next day. National grid you guys are bunch of idiots put to gather to make life miserable for your consumers . I hate this...
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Anonymous
Anonymous

Did you think that having a baby gives you permission to not pay your bills? Alas, not true. Do you think that the power company knows everybody that lives in every house? ...

1.0
#897064
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If anyone wants to know exactly what their estimated gas bills are made of - just stop using the gas over a period like we did after Superstorm Sandy damage. Even before Sandy hit we stopped using our gas because we felt there was a small leak once in a while and we...
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Anonymous
Anonymous

I HAVE BEEN HAVING THE SAME PROBLEMS WITH THEM. AFTER SANDY AND EVEN STILL. THEY RUINED MY CREDIT FOR NO REASON OTHER THAN LAZINESS.... The reps are rude and nasty!!

I didn't like
  • Not very intelligent individuals
#885924
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Short Review on October 04, 2016

National Grid
#930675
It's a shame that you are not allowed to speak to a supervisor and after 5 days still have not received a call back
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National Grid Residential Electricity Supply Review

National Grid
#887784
2.1
Details
Absolutely hate their "peak event" days. Nobody actually benefits except for them, bunch of greedy CEO's. They make the time frames so long people have no choice but to pay 5X the amount to cook or do laundry on days it's hot out. Disgusting company wish there were more/better options in the area I would drop them in a second
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Diversity of Products or Services
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Other Product Review

National Grid
#725620
National grid is the WORST company I have ever dealt with. I don't know how these people live with themselves.. They have people by the balls and know it. Horrible, horrible customer service and a complete rip off!!! I really wish they would be taken to court. Shame on them honestly.
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Other Product Review

National Grid
#714613
1.0
Details
Liars..you won't win your game...
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Diversity of Products or Services
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Product or Service Quality
I initially called National Grid about two months ago about my inaccurate bills. After two months and many documented emails and complaints...i have yet to speak with a person to resolve my billing issues. My last conversation was with Veronica from National Grid who...
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I didn't like
  • Customer service
#883714
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Horrible customer service ! No gas for 5 days ! They are bureaucratic, red tape monopoly & dont give a *** about their customers ! National Grid knows we are stuck with them & they dpnt care ! Complain to you public officials !!!
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Anonymous
Bh

That's right. I m having a terrible days. I'm still waiting for them to come to turn on the meter. It's been for 10 days now no gaz. The customer service is the worst ever. I ...

1.0
#875453
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I didn't pay my bill, I didn't mean to do that (divorced...long story, hate mail) I've neglected this once or twice through my abrupt transistion and always addressed and paid promptly when I realised my oversight. Well yesterday I came home to no power. I...
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2.7
I liked
  • Having electric and gas
I didn't like
  • Very poor customer service
#874302
Reply to reviews
I wish there was another gas company on Long Island. I am beyond pissed with National Grid!! I converted to gas almost 2 years old because I was tired of being ripped off by Petro. How do you not show online when checking the bill the day before that there is a turn...
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1.5
South Farmingdale, New York
#867187
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Natty Grid was fixing a pole and shut off electricity for about an hour around 10:00 am 4/25/2016 (is what I gather from neighbors - i came home after 4:00pm). Well, I have 3 desktops, 4 routers, 3 flat screens, a monitor, Directv boxes and an Airwave box for Sprint...
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rollo2016
rollo2016

You might try filing a claim with your homeowner's insurance.

2.8
East Longmeadow, Massachusetts
I liked
  • Prices are reasonable
I didn't like
  • Service
#837256
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National Grid - Still getting billed for removed meter
We bought a two-family with three meters. The electrician removed one meter when upgrading the service. National Grid never picked up the discontinued meter but continued billing on estimated usage. We have been lied to ("the meter was picked up yesterday" - it was...
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#830299
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I am beyond disgusted with National Grid and wish I could get electric from another company! I moved into a place in March of last year and switched both my gas and electric over to my new apartment. All went well with that however, about 4 months to 5 months in I...
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Anonymous
Anonymous

They don't care a lick about their customers. They have the monopoly so they step all over the consumer. They are greedy and uncaring, they are a perfect example of what is ...

1.0
#816872
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