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When my mom passed away I changed the gas/electric to my name. I don't live in the home but keep gas/electric running through the winter. The gas/electric that I use per month is $55.86 but the DELIVERY SERVICES ARE $75.80. How can a company charge more to "deliver"...
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#1183135
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My fiance, 2 infants under age 2yrs and i moved into an apartment (with a post office and 3 other apartments attached) nov.1st. It is now feb. 2nd and they still refuse to connect services. They requested: *proof of residence and id. - wasnt good enough. *same proof...
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1.0
#1181426
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talked with an ignorant, lazy rude and nasty rep. I have had dealings with him before, sounds lethargic and lazy, unwilling to help customers especially if they have an accent. Talks with getho attitude in other words a mean and hateful racist. Said his rep id was...
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#1180443
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I moved into a new apt and attempted to transfer my utilities. National grid asked for my lease but wasn't satisfied with the lease I sent them and shut us off without notice. When I called to rectify the situation, I was told that the move in date on the lease wasn't...
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1.4
#1170518
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I have been using national grid for three years with three different apartments. Each time they don't transfer my electric and gas at the beginning of the month. First place they had me double billed by my condo and the electric and never fixed it. The second time I...
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1.0
#1160275
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No idea on where to begin. First off it should be ILLEGAL that the US lets companies that control stuff people NEED to take over basically a whole area/state, leaving people with no option but getting Service with them since no other options are available to choose...
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1.0
#1159683
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I moved from my former address in 2005. At the time we had a small apartment over the garage and were told we needed to do a leave on for landlord form. When we move I repeatedly asked if all of the accounts were turned off and whether I needed to do anything more and...
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1.0
I didn't like
  • Entire experience
#1143281
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apparently someone else call to closed my electric account and changed it to their name. When I called to verify why my account continue to say zero balance for almost 2 months I was informed of this. They opened a new account and now are backdating they services and...
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#1134499
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Where do you begin? - To come out and turn your gas on, they give you an ALL day appmt from 8am-12am.. with NO window of any sort and NO 30 min call in advance... AT LEAST to let you know they are heading your way. -Nobody knows ANYTHING - They don't know how to give...
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#1132517
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Very bad communication, 13 hours waiting for my electric to be installed. had staff coming to clean up and had to cancel because it was way too cold. I called at three o'clock and they said that the service will be installed today for sure. called at 4,5,6,7,8 o'clock...
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1.0
I didn't like
  • Rude customer service
  • Rude and incompetent customer service
  • Pitiful customer service
#1130897
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