filters
state:
Show
city:
Show
product:
Show
I've always had issues with #nationalgrid every time I call there is some kind of problem today we had the electrician come fix the issue and when he called to have them turn it on they said we weren't in their system and proceed to say they can't turn it in without an...
Read more
2.4
#971194
Reply to reviews
We signed up for new service, spent 45 days sending in documents. The previous person had died, so, on day 45 they shut down the service, which is the same day they finally approved to start service. But... had to wait 3 days, then 4 days for them to come out to turn...
Read more
1.0
I didn't like
  • I hate them
#965452
Reply to reviews
I was just told by National Grid Executive Miss Dawn to "move out of NY if I dont like national grid". She works at 1 metrotech and was shamelessly adamant. Technically, she was calling me back about my complaint about their service. They made me sit in car for 16...
Read more
1.0
#960362
Reply to reviews

National Grid - Horrible service

National Grid
#1061610
Customer service is rude unprofessional and over charge
Comment
Show

National Grid - Cancelation fee

National Grid
#1057160
I was charged early cancelation fee unlawfully
Comment
Show

National Grid - Rude agent

National Grid
#1052480
1.8
Details
When i called to complain.Told that because i had called previously.(concerning my bill and in response to them calling me!)i was told that i would be accused of harressment ! I just wanted to file a complaint
Comment
Show
Billing Practices
Customer service
Price Affordability
Reliability
Value for money

Short Review on October 04, 2016

National Grid
#930675
It's a shame that you are not allowed to speak to a supervisor and after 5 days still have not received a call back
Comment
Show
I closed my property on 9/27/16 and took over the utility account on the same day. I reported the gas leak, I was hoping they would fix and co-operating the necessary correction. A person with full of attitude came by and gave me 3 tickets. I have to hire license...
Read more
1.0
I didn't like
  • Rude customer service
  • Rude and incompetent customer service
  • Supervisor mr lee is the worst customer service ever
#957421
Reply to reviews
Our company has a real estate division. We own single family homes and apartment buildings. We have many interactions with National Grid. The wait time combined with the actual phone time is numbing. It is nothing to spend 45 minutes on the phone. Being that we...
Read more
#954683
Reply to reviews
the people from nation grid customer service department always give us attitude , we are the consumer, i don't why.
Read more
Anonymous
cwright

The most ignorant customer service I have ever dealt with. They held a check that I mailed for two weeks, then billed me for two months. I have never been late with a paymen...

1.6
#946355
Reply to reviews
My girlfriend called in on Monday 10/24 to activate our gas account in our new apartment. The representative confirmed with her that they would be activating our line on Friday 10/28. I called Wednesday 10/26 to confirm this appointment only to find out that the...
Read more
1.0
#945166
Reply to reviews
The customer service at National Grid Brooklyn, NY (Pitkin Ave) is horrendous! They talk to customers as if they are trash. I saw it for myself yesterday when I visited with my dad. Unfortunately we needed one more document at the time so my dad returned today by...
Read more
1.0
#931762
Reply to reviews
I enrolled in auto-deduct from my checking account for bill pay with national grid. They took their July payment. They then decided the amount they took for July wasn't enough, and instead of auto-deducting more or calling us, they simply didn't auto-deduct an August...
Read more
1.0
North Adams, Massachusetts
I didn't like
  • Rude customer service
  • Rude and incompetent customer service
  • Monopoly
#901154
Reply to reviews
They shut my power without considering I have a baby at home. I came home and called them to make payment and still nobody showed up till the next day. National grid you guys are bunch of idiots put to gather to make life miserable for your consumers . I hate this...
Read more
Anonymous
Anonymous

Did you think that having a baby gives you permission to not pay your bills? Alas, not true. Do you think that the power company knows everybody that lives in every house? ...

1.0
#897064
Reply to reviews