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National Grid - INCORRECT CHARGES FOR COMMERCIAL RATE AND WE ARE RESIDENTIAL ONLY ONE METER AND ONE GAS STOVE

We move to the house previously have old meter that not use in November 30, 2018. National Grid charge small 3 bedroom house with COMMERCIAL RATE AND REQUEST FOR DEPOSIT $410.00 PLUS THE MONTH OF December of $199.00 Total charge $610.00 We contact many times for investigate and will adjust the rate. Until now we cannot afford to pay utilities bills with our income less than $20,00.00 a year. We file complaint and no answer. We wanted to pay utilities bill with reasonable and fair price but, we cannot afford to pay and do not want to have bad credit. Please advise how we can adjust to RESIDENTIAL RATE? THANK YOU.
#1444243
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This happened back in 2013. We had just moved to a new neighborhood. I signed up for online bill pay, but, had only been paying the electric bill. I thought both electric and gas were included. So, gas was shut off on the day that Rhode Island was expecting a...
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Anonymous
Anonymous

Hopefully this incident taught you a lesson about "thinking." I'm sure you knew your note was too low to be a combination but for whatever reason, thought you were getting ove...

1.0
#1438901
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National Grid - God love DEREGULATION AND A MONOPOLY SYSTEM

THIS COMPANY CAN DO WHATEVER IT WANTS...AND THEY DO, HORRIBLE CUSTOMER SERVICE, AND ONLINE SOFTWARE THAT DOES NOT WORK...YOU TRY TO PAY YOUR BILL AND IT KEEPS TELLING YOU "WE CAN NOT PROCESS" RETURN TO LOG IN...HOW DO THEY EXPECT YOU TO PAY...AND THEN IF YOU PAY BY CREDIT CARD A PROCESSING FEE IS ADDED. i AM READY TO GO SOLAR! LET ME GET ELIZABETH WARREN WORKING ON THIS ONE...
1.3
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#1428701
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National Grid - Not. Receiving. My. Mail

My bill goes to my lanlord instead of my mail box I pay the bill my landlord wants that fixed It should be. Going. Too. 46 pine street Attleboro. MA. 02703. Apt 121
#1421096
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For 2 weeks I smelled gas from the gas meter outside of my second house on Cape Cod. I left 2 Emails over those two weeks for National Grid - asking if they could come out and take a look at the meter. Absolutely no response. So now the day before Thanksgiving I wanted...
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1.5
Hopedale, Massachusetts
I liked
  • Having electric and gas
I didn't like
  • Pitiful customer service
#1405554
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National Grid in Millbury, Massachusetts - Horrible customer service

Turned off my electricity the day after the due date which i paid for and then called and couldnt get it turned back on until the next like seriously? Then the service rep at first said he couldnt look up to see if we paid or not then i called back and all of a sudden the lady said she could find it like wtf people!! Lazy much? Get your *** together
1.9
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Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
Millbury, Massachusetts
#1384562
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The tenant before me never bothered to call and shut service off so i was told wait until disconnect because i wasnt the person on account and couldnt have it turned on in my name without previous tenant calling or disconnect. They stated will be 24 hrs it will be...
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1.0
#1384290
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I moved to my current address on October 1st. I called national grid on the day before moving to get everything changed into my name. Electric was all set and changed over immediately. Thank you. Then we talked about switching the gas over into my name. I was told the...
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#1384266
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My service was disconnected for non payment. PAID the bill and was given a 24 hours window for a technican to show up to my address and reconnect my service. 24 HOURS HAS PASSED AND NO TECHNICIAN. Called and spoke with a escalation supervisor who told me he had no way...
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1.8
#1375102
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Contact National Grid

Mailing Address:
National Grid
P.O. Box 11791
Newark, New Jersey 07101-4791
United States
Phone:
(800) 642-4272
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National Grid - Bad Driver
National Grid - Bad Driver
National Grid - Bad Driver
While driving home from a hard days work, I was on the service road driving east on Long Island when my lane was blocked by a disabled truck with orange cones around it. With my turn signal on I was trying to get into the middle lane when this National Grid Driver in a...
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#1372577
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