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No Gas Service for an entire month

National Grid - No Gas Service for an entire month
National Grid - No Gas Service for an entire month
National Grid - No Gas Service for an entire month
National Grid - No Gas Service for an entire month
National Grid - No Gas Service for an entire month
National Grid - No Gas Service for an entire month
My apartment complex has been undergoing Gas pipes repairs for what is now, an entire month. For 4 consecutive weeks, myself and several other condo owners, have not had the opportunity to use their ovens for the essential need of cooking. We understand that repairs are an essential necessity in order to update and modernized service,especially in buildings that have been around since the 1950's or earlier. We have patience, we have to find the need to perhaps, use alternate methods to cook our meals, but now it has reach the point of ridiculousness. The repairs appeared to have been done, however now The Dept. of Buildings, have halted the continuation of these repairs, until proper inspection has been made to secure, that all repairs have been done efficiently. Your company was to begin inspection of these repairs, with the assumption that service was to be restored by Nov.25th, just in time for the hoilday. That day transpired, with no service again. My gas meters are located at 2215 79th Street, East Elmhurst NY 11370, although i reside at 2218 80th Street. Non service has also affected apartment owners at 2210 80th Street, as well as owners at 2215 79th Street. I now recieve a bill for $22.36, for service that i have not had for weeks. My wife calls your company to express our displeasure for not having service, and after a discussion with your Customer Service Dept., she was dissatisfied with your reply. A supervisor who i failed to get his name, replied to my wife that there was nothing they can do,..that the bill would still had to be paid. The only way that a credit would be applied to the bill, was to have the service disconnected. He made a reference to having a mobile service bill, that although you may not use your cell phone, you still have to pay your bill. Although that is true in essence, if i don't use my phone for making calls, i still would need it to recieve calls and other uses we need when we have the convenience of a cell phone. In reality, I guess he is right to probarly make that comparison , however WHY SHOULD I BE PAYING FOR A SERVICE THAT IS NOT BEING PROVIDED ! No gas is being flowed to our pipes, the gas meters at 2215 79th Street are shut down, there is no flutuation in the gas readings, BECAUSE THERE IS NO GAS PERIOD ! However you want me to pay for something I do not have the benefit of using. I have the financial resources to pay the bill, in fact I could pay a substantial amount on the bill, that would provide me with a credit for years to come, if I so wanted to pay in advance. The principle here is that, your company wants me and other apartment owners to pay these bills, regardless of whether we have service or not. We have a terrible situation in the world , now with this horrific pandemic. It has cause so many probelms, so many unnecessary griefs, so many changes both in our public and business lives. Yes in retrospective terms, having no gas service, is such a minor probelm when we look at what is going on worldwide. I feel for those people who have lost their loved ones , i feel for those who struggle on the front lines in order to save more lives, i feel for those who barely have a roof over their heads and enough food to eat. I pray that we can overcome this horrible situation and that we can essentially return to some normalcy in our lives. Shall i pay my bill, sure i again express that i have absolutely no qualms in doing that. However i appeal to your sensible nature in how your company conducts business. Maria Germini is the Managing Director had our condo, the address is located at 22-01 78th street (office is actually located at Ditmars Blvd.away from 78th Street. She can actually give you an idea in regards to what has been going on here since these repairs have been necessary. In essence, we just want to have our service restored as soon as possible. However why are you charging us for essential services that we do not have. Are you going to provide me and others with a credit on our bills or are you going to continue to charge us for something we do not have. I hope to hear from you soon, before i pay my bill before Dec.02 My account number is 06630-1****...my email address is ddgenayla@***.com. i do hope you get in contact with the Bldg.Managing office, and investigate how many Owners with their respective Apt.numbers have been affected with non service from your company. Again no gas service has been flowing through your pipes for well over a month, do we need to actually pay for this service, eventhough we do not have it. Or shall i have the need to report this to other NYC depts., Consumer Affairs, Social Media platforms etc etc. I have enclosed pictures of the notices from the Bldg.Dept halted these repairs, both at the locations of our apartments. 2215 79th Street, 2218 80th Street Apt 1A and 1B, as well as 2210 80th Street. I look forward to your prompt response , and hope you have a wonderful holiday experience with your loved ones. As to mine, I make do with what i have, and i am certainly grateful. I hope you are as gracious as you commit to be as a company. Good day and please be safe. !

User's recommendation: Use other companies if necessary.

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1 comment
#1966838

Till this date..still no gas service...now bill is up to 39$......worst company ever...now a full two months without service

ID
#2305208 Review #2305208 is a subjective opinion of poster.
Service
National Grid Gas Supply
Pros
  • There are no pro for national grid
Cons
  • No gas service
  • Customer service
  • Supervisor did horrible job lock of communication
Preferred solution
Price reduction

Your workers

Since the 80s Nationsl grid scammed & stole lied & harrased. I wish i knew the person i have a good idea from High School & i smaked his face like a Horses *** is the one behind the 39 year Scam.

User's recommendation: Grow up.

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ID
#3861605 Review #3861605 is a subjective opinion of poster.
Location
Revere, Massachusetts
New Reviewer

Trying to find out account number

I need my account number for landlord. I've gone paperless and now I need account number. Thank you...Ruth stith
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1 comment
#2239685

call 1800-642-****

ID
#3858353 Review #3858353 is a subjective opinion of poster.
Location
Cortland, New York

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No power

Worst electric provider ever! Can't keep power on every time there is a storm of any kind. They send oud out robotic alerts prior to a predicted storm incessantly telling everyone that they are prepared and then when it becomes a problem they are as useless as can be. But they are well versed in conning the psc into thinking they are the best thing since sliced bread so they can get rate increases. Too bad they keep bumping up the restoral time by hours as it suots their needs. If there was competition out there they would have been out of business years ago.

User's recommendation: Don't move anywhere that national Grid services or you will be sorry.

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ID
#3681044 Review #3681044 is a subjective opinion of poster.
Location
Buffalo, New York
Service
National Grid Residential Electricity Supply
Pros
  • No respec to their customers
Cons
  • I hate them
Loss
$200
Preferred solution
Apology

Unable to contact the customer service regarding fees billed to my account in error. phone # provided on the bill is no longer in service.

I have been charge over $109 for other fees, that have nothing to do with my bill that it's always paid on time and over the billed amount. I had over $170 credit on my bill and out of nowhere I am billed $72.00 When I try to call regarding the charges the phone # provided on the bill and National Grid website (718-643-****) is no longer in service. How convenient.
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ID
#3658004 Review #3658004 is a subjective opinion of poster.
Location
Brooklyn, New York

YOUR CUSTOMER SERVICE "SUCKS".....

I SIMPLY AM TRYING TO GET AN ADDRESS TO SEND MY MAY PAYMENT TO BECAUSE YOU PEOPLE GAVE ME A CREDIT OF $668 IN APRIL WHICH IS NOT MINE. I JUST WANT TO PAY MY MAY BILL OF $96.67 AND NEED AN ADDRESS TO SEND IT TO...

User's recommendation: I DO NOT KNOW WHAT THIS CRAP BELOW IS.....AS FAR AS READING THE PISSED OFF CUSTOMER, YOU PEOPLE HAVE SOME SCREWS LOOSE.....

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ID
#3619265 Review #3619265 is a subjective opinion of poster.
Location
Saratoga Springs, New York
New Reviewer

My bill

I being calling long time ago because I did the application for low income assistance no body send me any approval
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ID
#3615676 Review #3615676 is a subjective opinion of poster.
Location
Brockton, Massachusetts
Preferred solution
Price reduction

Gas leak

Very pleased got to the house quickly checked the the house for gas leak but found none it ended up being a gas leak from the car in the garage.the service man was very good and understanding
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ID
#3467362 Review #3467362 is a subjective opinion of poster.
Location
Hyattsville, Maryland

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New Reviewer

Can’t talk to customer service

I need to receive bills to pay them!! Why can u send me information of how my neighbors are doing? I just want to pay my bill!! But when someone finds no billing ILL GET A CALL

User's recommendation: Contine calling.

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ID
#3445250 Review #3445250 is a subjective opinion of poster.
Location
Ware, Massachusetts

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New Reviewer

Electric billing

Not receiving bill! BUT do get in the mail a Week later after calling for billing, a note showing how Im doing with my neighbors I DONT CARE HOW MY NEIGHBORS USE ELECTRICITY

User's recommendation: ANSWER THE PHONES OR EMAILS.

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ID
#3445219 Review #3445219 is a subjective opinion of poster.
Location
Auburn, Massachusetts
Pros
  • I have lights
  • There are no pro for national grid
Cons
  • Suck
  • Customer service
Preferred solution
Deliver product or service ordered
New Reviewer

About paying my bill

I'm not happy right now!!! I went on websit to pay my bill with my BANKING ACCOUNT can't do that anymore. Now I have to pay my bill by speedy pay. So by using this method you are going to get more money out of me. I don't think so. Your company is a rip off. Try to talk to someone but nope can't do that either. You will get your money when I get time to go somewhere I can pay it with my debit card that's not going to charge me an arm and leg to use it. NOT A HAPPY PERSON RIGHT NOW!!!!!
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ID
#3173437 Review #3173437 is a subjective opinion of poster.
Cons
  • Idiots
Preferred solution
Let the company propose a solution

New credit card number

Who do I contact to update credit card information? Why is this so difficult? My phone is dead so please email me.
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ID
#3130386 Review #3130386 is a subjective opinion of poster.
Location
West Warwick, Rhode Island

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New Reviewer

Safety Suggestion

To all electrical utilities It has been on the news about the prospect of outages being caused by remote controlled drones in the northeast. I would like to offer a safety suggestion. The use of fiber netting(such as fish nets) can be used above electrical substations...
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ID
#3036713 Review #3036713 is a subjective opinion of poster.
Location
Syracuse, New York
Pros
  • Fast service
Preferred solution
Negotiable

No. Place. To park as national. Grid employees parking. In. All. Available. Areas. While national. Grid. Doing. A project. Ballou. Area. Dorchester. Na. 02124

I. Got. A. Parking ticket. And. My. Vehicle. Towed. As. No. Place. To noark. On. Jacob. St. Dorchester. Ma. 92124. Mass. Registrations. $. Mc. 3mc3111 I. Paid. A. $144.00. To. Get. My vehicle. Back. Plus. Ticket. Fees. As. Your. National. Grid employees took. Up. All. Available. Spaces. On. Adjacent St. Ballou. And. Jacob. St. Debacle. Refunded. To me. As. I. Will. Submit. To. Solve. At. 7. I. Only want my. Money refunded. From b. You. Crooks. Mr. Cleveland. Ward. Sr. Vet 56. Jacob. St. Dorchester. Mass. 02124. Asap. Please. Nail. Me $144.00. Plus. $40..00. As. National. Grid. Is. Wrong. Again!! God. Bless. Your..
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ID
#2992005 Review #2992005 is a subjective opinion of poster.
Location
Akron, Ohio
New Reviewer

Not happy

I keep getting billed for an inspection, I have no way of letting them in, my landlord is not cooperating. On top of that, they are charging me for a returned check. I don't use a check to pay my bill, I do the automated ATM system, it gets approved right away. Fishy... I can never get a person on the line to assist me.
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ID
#2979345 Review #2979345 is a subjective opinion of poster.
Loss
$130
Preferred solution
Full refund

Flintstone age billing system

20-25 minutes to pay the gas bills on five accounts! Ok, so the on-line billing system always sucked, but with some coaxing and lots of patience, it would be possible to eventually make the monthly payments. All that ended about five months ago, when their system...
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ID
#2966436 Review #2966436 is a subjective opinion of poster.
Location
Fredericksburg, Virginia

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