Product: National Grid Gas Supply Clear all filters (0 of 7 reviews match)
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National Grid - INCORRECT CHARGES FOR COMMERCIAL RATE AND WE ARE RESIDENTIAL ONLY ONE METER AND ONE GAS STOVE

We move to the house previously have old meter that not use in November 30, 2018. National Grid charge small 3 bedroom house with COMMERCIAL RATE AND REQUEST FOR DEPOSIT $410.00 PLUS THE MONTH OF December of $199.00 Total charge $610.00 We contact many times for investigate and will adjust the rate. Until now we cannot afford to pay utilities bills with our income less than $20,00.00 a year. We file complaint and no answer. We wanted to pay utilities bill with reasonable and fair price but, we cannot afford to pay and do not want to have bad credit. Please advise how we can adjust to RESIDENTIAL RATE? THANK YOU.
Product
National Grid Gas Supply
#1444243
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I moved to my current address on October 1st. I called national grid on the day before moving to get everything changed into my name. Electric was all set and changed over immediately. Thank you. Then we talked about switching the gas over into my name. I was told the...
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National Grid Gas Supply
#1384266
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National grid/nightmare

National grid is the worst of all companies,they give you a 24 hour period to wait for service.They give no schedule no time period imprisoning you without any consideration for your time.Boycotting national grid would be a great idea.
2.1
Details
Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
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Product
National Grid Gas Supply
#1279606
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Yes! My meter was cut off for non payment and even when I offered to make payment, the call center rep told me I would have to wait 3 days to get back my gas connection. I told her I could not cook food and there is no heat and I'm sick but she said not even the...
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Anonymous
Murphy

Making "a payment" is all well and good but you must do it BEFORE they cut the power. Since you claim to be "sick" (cold, flu, permanent disability, what ? ) there are most ce...

1.5
Product
National Grid Gas Supply
#1242216
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Resolved
while i was away , some one from national grid turned off my gas service, to change a part. my bill is always paid on time. no notification , no permission , no appointment customer service is something this company has no use for. they are a monopoly run by another...
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Anonymous
icbm

resolved

1.7
Product
National Grid Gas Supply
I didn't like
  • Illegal shutoff rude uncaring employees
#1092226
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On Friday 10/28 I took the day off from work to receive the technician as instructed by National Grid. At around 3:00 pm, no one had shown up yet so I called in. I spoke with a representative, then a team lead and then a supervisor and all three of them maintained...
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1.0
Product
National Grid Gas Supply
#945166
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There, we became constant communicators (unlike National Grid customer service that made constant excuses as to why and whom they could not talk to) yet, Bellmore agency said there was nothing they could do even though they understood how wrong it was of National...
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Anonymous
Anonymous

I HAVE BEEN HAVING THE SAME PROBLEMS WITH THEM. AFTER SANDY AND EVEN STILL. THEY RUINED MY CREDIT FOR NO REASON OTHER THAN LAZINESS.... The reps are rude and nasty!!

Product
National Grid Gas Supply
I didn't like
  • Not very intelligent individuals
#885924
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