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Yes! My meter was cut off for non payment and even when I offered to make payment, the call center rep told me I would have to wait 3 days to get back my gas connection. I told her I could not cook food and there is no heat and I'm sick but she said not even the...
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Anonymous
Murphy

Making "a payment" is all well and good but you must do it BEFORE they cut the power. Since you claim to be "sick" (cold, flu, permanent disability, what ? ) there are most ce...

1.5
#1242216
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National Grid - Over charged on electric bill

Last month bill national grid showed that I used 600 kwhs and charged me $103.00. This month bill says I used 902 kwhs and charged me $263.00. I don't understand how my electric bill can go up by $160.00 when I haven't even had my electric heat on in over a month and I haven't been using any new appliances that would use alot more electricity.
1.0
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#1238729
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National Grid complaint

National Grid came to my house, shut down my electricity and some few other houses in the neighborhood without informing me that my services will be temporary off until tomorrow. I have a sick father at home on IV and now we have no electricity to run the pump. You guys are *** trash and always will be trash. *** retarded ***
1.0
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#1235409
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I moved from staten Island in Dec 2017. Called customer service to advise moving date. I was advised to let the buyer call and change account to his name rather than stop service ( to avoid damage due to freezing). on closing day buyer told my lawyer service change has...
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#1227197
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First of all, my middle name is FRUGAL. My wife would say "Cheap" is a better term. During the day there no lights are on in my house; at night, I allow no more than two lights to be on at a time. Really, I'm a fun guy. I wander from room to room making sure. Between 9...
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2.2
#1215938
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National Grid - Worst Company Ever

It must be a cruel joke that thwir motto is, "Here with you, here for you. " you have to be kidding me?! Worst customer servuce ever and downright rude. Going on 2 days without power and still no answers. Linemen raking the OT and apparently waiting for the scary winds to subside. Stoo blowing smoke up people's arses!!
1.1
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Diversity of Products or Services
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Value for money
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#1202175
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I never experienced so many power outages with any other utility company. National Grid said once again that they were well prepared for this storm. And here I am again sitting in my cold house watching the sunset. It's going to be another cold, dark night as I wait...
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Anonymous
Anonymous

Power outage service is a disgrace all senior executives should resign so we can get competent leadership

1.4
#1202158
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National Grid - Terrible communication

Trying to get power outage details for 17 hours. Website says 'assessing" for 17 hours. That is not information. Lots of power out tell the truth. If you arent even looking at areas yet say that. At least that is real information. Everyone knows its an emergency. We just want HONEST updates
#1201934
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When I go the pay my electric bill on the National Grid Electric website the money is taken out of my BoA account and somehow ends up in my National Grid Gas account and electric tells me the payment was declined. I currently owe $270 to electric and have a $230...
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1.0
#1194800
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We had an unexpectedly high gas bill for the last month. I keep telling them that we did not turn on the gas heating at all for the entire month, while at the same time when I'm in the basement observing the meter with no heat or hot water on, the meter still keeps...
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#1183155
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