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When I contacted National Grid the Ambulance people had been to see my wife at our house who is a cancer patient and said they could smell gas. We tried other people to find out what to do The gentleman who came from National Grid was wonderful who tried to find out if...
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1.0
I liked
  • Very much
#1074434
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I was driving along RT 18 in Weymouth Massachusetts. This man passed me on the right, flying like a bat out of ***. At the next set of lights this time I was in the right lane him on the left, he then came flying up behind me beeping his horn. I let him pass me and he...
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1.0
#1063712
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While not as severe, I have a similar issue. My tenants shut off the gas, and we were late calling. Our bad. We called on Saturday of Memorial Day. Of course, National Grid doesn't work Saturday. (How does a service with so many retail customers not offer customer...
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#1054732
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National Grid - Nationals grid are scam artist

National Grid
#1101198
1.0
Details
The fact that my electric and gas bill came to $12.25 because I conserve .. they have the nerve to charge a $50.00 usage fee making my bill $60 is rape. How can you even do that?!?
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National Grid - Waiting 3x24 hours

National Grid
#1086186
1.5
Details
I have been waiting three days to get gas service restored to my house. The first day we missed it by ten minutes and was told they would return the second day waited all day and nothing. Then was told they came to the house and no answer. A lie. And today told that it was reset 24 hours at 9 am, still waiting all day and it is 10pm. Amazing customer service.
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National Grid - Unhappy customer

National Grid
#1082130
I have been trying to get my electric restored now for 8 days and have wasted a weeks worth of work because everytime I called they keep telling me within 24 hours. Thier agents can't seem to log a work order correctly and I just can not take any more time out of work. I am more than just angry and looking for my time to be payed for.
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National Grid - Field collection's gas company

National Grid
#1076295
1.0
Details
No such thing they just shut of poeple who ar100 percent disabled and serious illness .they dont knock on door nothing
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I own a two family rental in Bristol RI. One of my tenants departed early and broke his lease, terminating his electric without notifying me. That termination severed electricity to the single boiler, which provides heat and hot water to both apartments. My good tenant...
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1.0
I didn't like
  • Customer service
#1052388
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National Grid - Beyond Rude and Unprofessional
Thursday night May 18th after a terrible wind storm a tree on my front lawn took down the utility post also in my front yard along with all the electrical/utility wires on the side of my house. After 18 hrs of Verizon, National Grid, DPW, Fire Dept and my own...
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1.0
#1049821
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We were notified by National Grid that they were replacing the pipes on our street. In the letter, they stated that at some point, when they switched to the new pipe, they would have to shut off our gas and to turn it back on, someone would have to be home. We never...
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#1040660
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I live in a shoebox apartment. I have electric gas with Nationalgrid. My bills ranged from $50-60 each month. Winter came and I never turned on the heat as our apartment is always hot, I cracked the window from November thru March. I rarely cook. You can understand why...
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1.3
#1020749
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Me and my children were living in a home that my husband shared with us as well he up and left us one day and three weeks later my electric got shut off will come to find out he never paid the bill I wasn't working at the time so he was in charge of all that well with...
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1.6
#1004006
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I pre posted my January bill on National Grid's web site. They still called me looking for January and February's payment. I told them that I posted the January payment on their website but they said that they could not see the payment posted. they said they now wanted...
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#1000307
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5 days before christmas i get a 72 hour notice to be shut off I am a mother of four kids and was told it does not matter if you have kids. Ok but what about the fact that it is 10 degrees outside? In which I was told that did not matter either. Now I have to figure out...
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offconsumerpissed
off***sumer***ed

If you are getting a disconnect notice - whether it's five days before Christmas or 364 days away from Christmas - then you've not paid your bill in quite some time. YOU chose...

1.0
#976814
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