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I pre posted my January bill on National Grid's web site. They still called me looking for January and February's payment. I told them that I posted the January payment on their website but they said that they could not see the payment posted. they said they now wanted...
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#1000307
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5 days before christmas i get a 72 hour notice to be shut off I am a mother of four kids and was told it does not matter if you have kids. Ok but what about the fact that it is 10 degrees outside? In which I was told that did not matter either. Now I have to figure out...
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offconsumerpissed
off***sumer***ed

If you are getting a disconnect notice - whether it's five days before Christmas or 364 days away from Christmas - then you've not paid your bill in quite some time. YOU chose...

1.0
#976814
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I've always had issues with #nationalgrid every time I call there is some kind of problem today we had the electrician come fix the issue and when he called to have them turn it on they said we weren't in their system and proceed to say they can't turn it in without an...
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2.4
#971194
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National Grid - Field collection's gas company

National Grid
#1076295
1.0
Details
No such thing they just shut of poeple who ar100 percent disabled and serious illness .they dont knock on door nothing
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National Grid - Horrible service

National Grid
#1061610
Customer service is rude unprofessional and over charge
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National Grid - Cancelation fee

National Grid
#1057160
I was charged early cancelation fee unlawfully
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National Grid - Rude agent

National Grid
#1052480
1.8
Details
When i called to complain.Told that because i had called previously.(concerning my bill and in response to them calling me!)i was told that i would be accused of harressment ! I just wanted to file a complaint
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We signed up for new service, spent 45 days sending in documents. The previous person had died, so, on day 45 they shut down the service, which is the same day they finally approved to start service. But... had to wait 3 days, then 4 days for them to come out to turn...
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1.0
I didn't like
  • I hate them
#965452
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I was just told by National Grid Executive Miss Dawn to "move out of NY if I dont like national grid". She works at 1 metrotech and was shamelessly adamant. Technically, she was calling me back about my complaint about their service. They made me sit in car for 16...
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1.0
#960362
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I closed my property on 9/27/16 and took over the utility account on the same day. I reported the gas leak, I was hoping they would fix and co-operating the necessary correction. A person with full of attitude came by and gave me 3 tickets. I have to hire license...
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1.0
I didn't like
  • Rude and incompetent customer service
  • Supervisor mr lee is the worst customer service ever
  • Rude customer service
#957421
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Our company has a real estate division. We own single family homes and apartment buildings. We have many interactions with National Grid. The wait time combined with the actual phone time is numbing. It is nothing to spend 45 minutes on the phone. Being that we...
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#954683
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the people from nation grid customer service department always give us attitude , we are the consumer, i don't why.
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Anonymous
cwright

The most ignorant customer service I have ever dealt with. They held a check that I mailed for two weeks, then billed me for two months. I have never been late with a paymen...

1.6
#946355
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My girlfriend called in on Monday 10/24 to activate our gas account in our new apartment. The representative confirmed with her that they would be activating our line on Friday 10/28. I called Wednesday 10/26 to confirm this appointment only to find out that the...
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1.0
#945166
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The customer service at National Grid Brooklyn, NY (Pitkin Ave) is horrendous! They talk to customers as if they are trash. I saw it for myself yesterday when I visited with my dad. Unfortunately we needed one more document at the time so my dad returned today by...
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1.0
#931762
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