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1.4 Based on 34 reviews
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I enrolled in auto-deduct from my checking account for bill pay with national grid. They took their July payment. They then decided the amount they took for July wasn't enough, and instead of auto-deducting more or calling us, they simply didn't auto-deduct an August payment and then shut us off. They acknowledged after rounds and rounds on the phone with the worst customer service agents I have ever worked with that I was indeed enrolled in... Read more

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They shut my power without considering I have a baby at home. I came home and called them to make payment and still nobody showed up till the next day. National grid you guys are bunch of idiots put to gather to make life miserable for your consumers . I hate this company and wish I can switch. Read more

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Absolutely hate their "peak event" days. Nobody actually benefits except for them, bunch of greedy CEO's. They make the time frames so long people have no choice but to pay 5X the amount to cook or do laundry on days it's hot out. Disgusting company wish there were more/better options in the area I would drop them in a second

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If anyone wants to know exactly what their estimated gas bills are made of - just stop using the gas over a period like we did after Superstorm Sandy damage. Even before Sandy hit we stopped using our gas because we felt there was a small leak once in a while and we decided to go with electric heaters. We asked them to turn the service off and they ignored us for 18 months. Then Sandy hit and for sure with the damages we never touched the gas.... Read more

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I initially called National Grid about two months ago about my inaccurate bills. After two months and many documented emails and complaints...i have yet to speak with a person to resolve my billing issues. My last conversation was with Veronica from National Grid who said a supervisor would call back...that was two weeks ago!!!! I have complained and opened incident reports on there website...my last response was about a month ago..said a... Read more

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Horrible customer service ! No gas for 5 days ! They are bureaucratic, red tape monopoly & dont give a *** about their customers ! National Grid knows we are stuck with them & they dpnt care ! Complain to you public officials !!!

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I didn't pay my bill, I didn't mean to do that (divorced...long story, hate mail) I've neglected this once or twice through my abrupt transistion and always addressed and paid promptly when I realised my oversight. Well yesterday I came home to no power. I thought....oops wheres that mail, and called right away to pay the bill and from there it turned ugly. I expected my power to come back on. When that didn't happen I called...only to get... Read more

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I wish there was another gas company on Long Island. I am beyond pissed with National Grid!! I converted to gas almost 2 years old because I was tired of being ripped off by Petro. How do you not show online when checking the bill the day before that there is a turn off notice for less than $200 schedule. You turn it off and it get paid that same day but it takes you 24 hours to turn it back on. I didn't take 24 hours to turn it off or collect... Read more

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Natty Grid was fixing a pole and shut off electricity for about an hour around 10:00 am 4/25/2016 (is what I gather from neighbors - i came home after 4:00pm). Well, I have 3 desktops, 4 routers, 3 flat screens, a monitor, Directv boxes and an Airwave box for Sprint cell phone service. Airwave box and one router fried thanks to them, just a simple notice and I could have easily unplugged the vulnerable units beforehand. Almost all my units (16)... Read more

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We bought a two-family with three meters. The electrician removed one meter when upgrading the service. National Grid never picked up the discontinued meter but continued billing on estimated usage. We have been lied to ("the meter was picked up yesterday" - it was still lying on the floor), they have turned our account over to a collection agency, there is no physical location associated with the business where I can drop the meter off, there... Read more

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