Submit ›
or
1.4 Based on 40 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Having electric and gas 2
    • Prices are reasonable 1
    • Quick response 1
  • Customers don't like
    • Customer service 4
    • Service 3
    • Rude customer service 2

We signed up for new service, spent 45 days sending in documents. The previous person had died, so, on day 45 they shut down the service, which is the same day they finally approved to start service. But... had to wait 3 days, then 4 days for them to come out to turn it on. Temps near freezing, cold, and dark we sit and wait. Only to have national grid employee Geraldine Boea from Syracuse to send in a nat gas emergency team (even though I told... Read more

Was this review helpful? 1 0

I was just told by National Grid Executive Miss Dawn to "move out of NY if I dont like national grid". She works at 1 metrotech and was shamelessly adamant. Technically, she was calling me back about my complaint about their service. They made me sit in car for 16 hours for appointment and never showed up. I missed 3 days of work. But none of that matter to them. They misuse their monopoly. Their should be a choice to pick another company OR NG... Read more

Was this review helpful? 0 0

I closed my property on 9/27/16 and took over the utility account on the same day. I reported the gas leak, I was hoping they would fix and co-operating the necessary correction. A person with full of attitude came by and gave me 3 tickets. I have to hire license plumber and apply the application with DOB. It took over 2 months. We are almost in the winter now. I have no gas. Turn on the gas, they make me wait almost the whole day. I have to... Read more

Was this review helpful? 0 0

Our company has a real estate division. We own single family homes and apartment buildings. We have many interactions with National Grid. The wait time combined with the actual phone time is numbing. It is nothing to spend 45 minutes on the phone. Being that we have so many accounts with you. Is there another number to use, as the general number has me on the phone for much too long. We do hope to hear from you. Best, Ed Director of... Read more

Was this review helpful? 0 0

the people from nation grid customer service department always give us attitude , we are the consumer, i don't why.

Add comment

My girlfriend called in on Monday 10/24 to activate our gas account in our new apartment. The representative confirmed with her that they would be activating our line on Friday 10/28. I called Wednesday 10/26 to confirm this appointment only to find out that the representative logged our order as a "meter reading" rather than an activation. I was then told that I could not make any changes to the account because I was not an authorized user.... Read more

Was this review helpful? 0 0

The customer service at National Grid Brooklyn, NY (Pitkin Ave) is horrendous! They talk to customers as if they are trash. I saw it for myself yesterday when I visited with my dad. Unfortunately we needed one more document at the time so my dad returned today by himself. He was the only customer at the time so there wasn't any need to be brushed away so quickly like he was today. He was given a "reference number" yesterday by one employee, and... Read more

Was this review helpful? 0 0

It's a shame that you are not allowed to speak to a supervisor and after 5 days still have not received a call back

Add comment

I enrolled in auto-deduct from my checking account for bill pay with national grid. They took their July payment. They then decided the amount they took for July wasn't enough, and instead of auto-deducting more or calling us, they simply didn't auto-deduct an August payment and then shut us off. They acknowledged after rounds and rounds on the phone with the worst customer service agents I have ever worked with that I was indeed enrolled in... Read more

Was this review helpful? 0 0

They shut my power without considering I have a baby at home. I came home and called them to make payment and still nobody showed up till the next day. National grid you guys are bunch of idiots put to gather to make life miserable for your consumers . I hate this company and wish I can switch. Read more

Was this review helpful? 0 0
Did not find what you were looking for?
 
×
You are reading about National Grid.
Filing a new complaint about
×