National Grid
National Grid Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
National Grid has 1.4 star rating based on 143 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend National Grid to a friend or colleague.
- Rating Distribution
Pros: There are no pro for national grid, Having electric and gas, No respec to their customers.
Cons: Customer service, Pitiful customer service, I hate them.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
National Grid has 1.4 star rating based on 143 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend National Grid to a friend or colleague.
- Rating Distribution
Pros: There are no pro for national grid, Having electric and gas, No respec to their customers.
Cons: Customer service, Pitiful customer service, I hate them.Recent recommendations regarding this business are as follows: "Go Solar", "get heat pumps and forget gas if you have to deal with national grid.", "Do not let this company threaten you. They do it continuously.", "SWITCH NOW!", "Grow up".
Most users want National Grid to offer a solution to their issues.
Consumers are not pleased with Customer service and Billing Practices. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't pay. For months I've tried everything online, by the app, and by phone., but always have severe frustration. inexcusable.
Then Near impossible to pay. The App, website, auto phone system and live agents are terrible.
No matter how many times I try, exhaustively explain, and patient I am, they cant get my account straight. Big problem since my landlord started having us tenants pay for the gas. I had two accounts but waSnt told. Now it seems like I have one account but they didn't tell me about the change.
So frustrating. Unbelievable and inexcusable. Please take my money, Nat Grid ! Stop telling me my payment is late when you don't provide a way for me to pay!
Your agents have no idea what's going on and lie to me out of frustration. I ask Are you sure? Am I all paid up ? And they say YES.
then I get notices that it's not paid up, and when I try to fix things, the web site and App are infuriating in every way , gives misinformation about my profile, tries to fix but screws that up that too, then it erases everything and sends you bckto thebeginning. OH, and that just to PAY.
I CANNOT find a way to find ot my balance online or on App. Their customer service in all forms need to be reported to Attorney General.
- Product is good
- Checking and paying account
Preferred solution: Fix App, website, auto- phone, and educate Reps so customers can quickly and easily check balance and pay their bill in full . That IS What you WANT afterall, right , National Grid ?!
User's recommendation: Go Solar
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHypocrites about sustainability &. incompetent
Preferred solution: For them to shape up as a company.
User's recommendation: get heat pumps and forget gas if you have to deal with national grid.
Terrible Service
Absolutely terrible; avoid, avoid, avoid. I have been trying to get a bill for my address for over 3 months now.
I have not received a single bill since the first day I moved here. Someone, somehow, overwrote my account claiming to live at my address the second day I moved here, and I received absolutely no notification apart from no longer receiving bills. I have called customer service about 78 times, and they have sent out technicians twice now, and yet my issue is "still under investigation" after 3 months. I am hoping that no other unfortunate tenant in my building is paying my bill, as my electricity has yet to be shut off.
Furthermore, I have told them my concerns, attempted to pay, attempted to reset my account, and nothing. Absolute nightmare.
Threatened disconnect immediately for a past due bill that was four days past
- You get electricity
- Threaten you
User's recommendation: Do not let this company threaten you. They do it continuously.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRates went up 325%
- High rates
Preferred solution: Price reduction
User's recommendation: SWITCH NOW!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReps are courteous but ....
Preferred solution: I would like a tree branch close to power lines removed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerChange name on the bill
Preferred solution: Price reduction
Wrong bank number
Preferred solution: Correct bank number to you
Your workers
User's recommendation: Grow up
Trying to find out account number
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Buffalo, New YorkNo power
- No respec to their customers
- I hate them
Preferred solution: Apology
User's recommendation: Don't move anywhere that national Grid services or you will be sorry.
Unable to contact the customer service regarding fees billed to my account in error. phone # provided on the bill is no longer in service.
YOUR CUSTOMER SERVICE "SUCKS".....
User's recommendation: I DO NOT KNOW WHAT THIS CRAP BELOW IS.....AS FAR AS READING THE PISSED OFF CUSTOMER, YOU PEOPLE HAVE SOME SCREWS LOOSE.....
My bill
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Ware, MassachusettsCan’t talk to customer service
User's recommendation: Contine calling
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Auburn, MassachusettsElectric billing
- I have lights
- There are no pro for national grid
- Suck
- Customer service
Preferred solution: Deliver product or service ordered
User's recommendation: ANSWER THE PHONES OR EMAILS
About
National Grid is the owner and manager the grids of different energy sources. It works in Great Britain and United states. National Grid runs systems that deliver gas and electricity across the entire United Kingdom and provides power directly to 6 millions of customers in the northeastern USA. All of the networks are complex and require a strong union of skills, experience and planned investment. National Grid is aimed on being the world's leading energy network provider , specializing on delivering energy safely, and efficiently. Also National Grid has a line of businesses operating in related areas like metering and inter-connectors.
National Grid is ranked 327 out of 1540 in Utility category
USA
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