filters
state:
Show
city:
Show
product:
Show
I moved from my former address in 2005. At the time we had a small apartment over the garage and were told we needed to do a leave on for landlord form. When we move I repeatedly asked if all of the accounts were turned off and whether I needed to do anything more and...
Read more
1.0
I didn't like
  • Entire experience
#1143281
Reply to reviews
apparently someone else call to closed my electric account and changed it to their name. When I called to verify why my account continue to say zero balance for almost 2 months I was informed of this. They opened a new account and now are backdating they services and...
Read more
#1134499
Reply to reviews
Where do you begin? - To come out and turn your gas on, they give you an ALL day appmt from 8am-12am.. with NO window of any sort and NO 30 min call in advance... AT LEAST to let you know they are heading your way. -Nobody knows ANYTHING - They don't know how to give...
Read more
#1132517
Reply to reviews

National Grid - Poor responseo

National Grid
#1123909
1.0
Details
The response to storm for Warwick is beyond poor! This company can't fix one simple wire in a day? They s.....ck!
Comment
Show
Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

National Grid - Wrong assessment of outage s

National Grid
#1123611
We lost power again and have been out since midnight. They did not know what caused the outage and have had two updates changing the start time of our neighborhood outage. Why should national grid advance the outage time once they fix part of the area that is out. We are not a new outage!
Comment
Show

National Grid is the Slowest Company.

National Grid
#1123263
1.0
Details
During the major power outage in MA, they haven’t even started working in the affected area. They’re fixing areas with less than 40 reported outages and not even trying to fix the larger power outages like Billerica or Dracut. This company *** *** cock with how slow they are. I hope they all burn in ***.
Comment
Show
Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

National Grid - They set an appointment and then didn’t show up

National Grid
#1115037
I have email confirmation for an appointment but they never showed up. What can I do?
Comment
Show
Very bad communication, 13 hours waiting for my electric to be installed. had staff coming to clean up and had to cancel because it was way too cold. I called at three o'clock and they said that the service will be installed today for sure. called at 4,5,6,7,8 o'clock...
Read more
1.0
I didn't like
  • Rude and incompetent customer service
  • Pitiful customer service
  • Rude customer service
#1130897
Reply to reviews
Why is it taking so long to get power restored - the change in impacted customers is glacial. They claim it is because trees are down and there are so many outages. There are no trees down in my neighborhood - it is just poor preparation for a KNOWN event!! They have...
Read more
Anonymous
James T

Just wondering if Leadership at National Grid watches the weather? Trucks should have been rolling to New England as soon as this was predicted. Slow, horrible, response. Wher...

#1123911
Reply to reviews
We calle don 10/3/17 to find out how much bill was since we never recieve one. Lady on phone said 146$ so we paid that amount. Today 10/26/17 we get a tag on our door saying service will be shut off. So we call national grid and they say we owe 171 and that our bill...
Read more
1.0
#1121326
Reply to reviews
National Grid - Angela Judge
National Grid - Angela Judge
My name is angela Judge !! I called collections to set up service at 175 Somerton ave kenmore ny 14217 !! I however had a previous address at 61 lincoln Blvd also in kenmore !! The collections lady sent me to a specialist so she could review my acct !! I’m am getting a...
Read more
#1120376
Reply to reviews
These people need their *** sued completely off! They are charging me for someone else’s electricity usage and told me it’s my responsibility to settle the matter with the dude who put the electric on in my name! These clowns are unreal, man! I’m literally calling...
Read more
1.7
Camillus, New York
I didn't like
  • Illegal shutoff rude uncaring employees
  • Pitiful customer service
  • No answers or work completion
#1119667
Reply to reviews
The second week in August.I received a call from national grid the I have a bill for $126.46 so I said that I already pay my bill.Then she said that she calling from Long Island. i said well I don't have a count in Long Island so now i have to go to the police...
Read more
1.0
I didn't like
  • Rude and incompetent customer service
#1099036
Reply to reviews
while i was away , some one from national grid turned off my gas service, to change a part. my bill is always paid on time. no notification , no permission , no appointment customer service is something this company has no use for. they are a monopoly run by another...
Read more
Anonymous
icbm

resolved

1.7
I didn't like
  • Illegal shutoff rude uncaring employees
#1092226
Reply to reviews