National Grid Complaints and Reviews

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National Grid
Main address: Floor 4 1-3 Strand WC2N 5EH London
44 (0)20 7004 3000, 44 (0)20 7004 3004,
  • 29 complaints
  • $39.9K claimed losses
  • $1.4K average
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  • Aug 21
  • Utility
  • Wrong Bill
  • 14

if so where have you been since Sandy as in "HURRICANE SANDY" keep locking my meter up and I will keep cutting it off..when I send my payments monthly that means i'm heating my house and using the hot water isn't brain send me a letter of no payment on a meter that isn't mine,but keep cashing my checks with my address on them,DAH...figure it out!!!!and at the bottom of the NG... Read more

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  • Jul 16
  • Repairs
  • Brooklyn, New York
  • Poor Service
  • 47

Decided to comment as I needed to vent. Due to a small tree being cut down in front of my apartment, all of the gas and hot water has been shut down in the building. We were sent an email from our landlord to call National Grid personally to schedule an appointment to get it turned back on. My appointment was scheduled for an 8am to 1pm window. My buzzer went off but when I tried to let the... Read more

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  • Jun 28
  • Utility
  • Washington, District Of Columbia
  • Lights
  • 20

I just moved and I was told by the landlordto switch over lights called this mmoney hungry company and they told me they can not turn my lights on until the 7th I have little kids they eatting dry cereal there is no hot water... This place sucks but they can shut the electricity off at my old apartment on Monday so why not come and turn these on on Monday also... I wish there was other... Read more

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  • Jun 17
  • Utility
  • Northport, New York
  • Gas Service
  • 21

So I sit home all day waiting for National Grid. I had 3 different 4 hour windows. They just missed them all. My favorite part is when I left after the prescribed time for the second shift but before the third death watch started, the guy from National Grid locks my meter because I wasn't home. When I called again, they said sorry, but IF the guy should show up after 10 would I still be up to let... Read more

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  • Jun 12
  • Utility
  • Albany, New York
  • Service Bills
  • 50

First of all my bill has doubled since November 2013. It went from around $250.00 per month to over $500.00 per month. I haven't done anything different each month, it just went up. Being on social security I managed to stay on top of this madness but started to get behind. I received a disconnect letter for $813.67, which is a month and a half about and was cut off without any help from... Read more

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  • Jun 08
  • Utility
  • Gloversville, New York
  • Gas Supplier
  • 34

For the past 5 years I have paid my electric bill every other month and never once received a disconnect notice. Because of the high prices this winter my bill hit over 600$ and I fell behind but was still trying to pay what I could. A little over a week ago I received a disconnect notice informing me that I needed to pay 237 of the 362.47 I owed by the 30th of may 2014 and they would not shut me... Read more

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  • Jun 03
  • Utility
  • Sylvan Beach, New York
  • Payment Plan
  • 32

So, I'm a disabled Veteran that was on a payment plan. During the time I was making payments, they decided to up and take me off. No notification, no reason. So, I called and they needed ALL of my paper work AGAIN they they already have and know never changes due to my disability/fixed income. I sent in the paperwork and when I called back today to make a payment and find out the status of my... Read more

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  • May 25
  • Utility
  • Brooklyn, New York
  • Absolutely No Service
  • 2
  • 2
  • 36

My service was turned off for no reason and repeated visits and calls to the office brought no resolution. I have been without heat for the past three days and will continue over the weekend because the offices are closed, and this is a long weekend. What company does this to families with little children?? Its reprehensible that the only people serving gas to this city cannot have people... Read more

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  • May 12
  • Utility
  • Queens, New York
  • Customer Service
  • 39

I called NG April 7 to request to tart services in my new apartment. I was given the fax number where I can send the requirements which I did the following day. I was told to follow up after 48 hours. When I followed up, I was told that they have not received the requirements and asked me to follow up in the coming days. I was given the run around for a month and needed to re-fax the... Read more

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  • May 07
  • Utility
  • Jersey City, New Jersey
  • Horrible Website
  • 1
  • 1
  • 33

It refuses to load. They want you to pay bills online but their website is horrible. It doesn't work. I click and it just sits there. Paying my bill is just a hassle. They can't even get their website to work. Maybe I won't pay my bill until they actually fix this problem. And this is an ongoing problem. How hard is it to get a competent web designer in? I clicked on national grid's... Read more

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