National Grid Complaints and Reviews

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  • 1 day ago
  • Utility
  • New York, New York
  • Staff
  • 2
  • REVIEW RATING 4/5

To National Grid Syracuse NY customer service Shawn-supervisor did not do anything to resolve the problem handed over by the customer service clerk Kelsey, before you place this employee over the phone make sure they understand that they are giving service to customer NOT making the customer feel that they are begging for your attention you are being paid for... Train them well and not all... Read more

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  • May 09
  • Utility
  • Clinton, Massachusetts
  • Electricity
  • 12
  • REVIEW RATING 4/5

Still won't remove the price adjustment off my bill. The customer service representative that I spoke to blames the prices on the Massachusetts Department of Public Utilities. I called the department and stated that is completely false. Each Electric Company, Supplier, Deliverer, or both, are in charge of their own rates. The Public Utilities could only take down my complaint. So how can you... Read more

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Four mounth ago they come to do some work at. the sidewalk they finish the job and thr cover up the sidewalk whit asphalt and now thats a big hole the adress is 10819-37-ave corona 11368 ,i hope you see this and send someone to fixid Add comment

I contacted National Grid to report an outage electrical and they give me an estimated time but meanwhile they don't even have anyone dispatched out it's unassigned on the website but I called the second time to get clarification the woman was abrupt in literally hung up on me Add comment

  • Apr 09
  • Utility
  • Clinton, Massachusetts
  • Electricity Rate
  • 22
  • REVIEW RATING 4/5

Search for MA_Residential_Table.pdf on the National Grid website. The customer service representative that I spoke to blames the prices on the Massachusetts Department of Public Utilities. I called the department and stated that is completely false. Each Electric Company, Supplier, Deliverer, or both, are in charge of their own rates. The Public Utilities could only take down my complaint. So how... Read more

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  • Mar 24
  • Utility
  • Charlton, Massachusetts
  • Electricity
  • 30
  • REVIEW RATING 3/5

We have been residents since 1986 in Oxford, MA. Since day one our electric bill was double our neighbors, we had many National Grid audits. Last year we installed four new windows and deck door, with two new insulated garage doors. We heat our house solely with wood stove through winter and the electric bill is still $400 a month. I am very disturbed with our current bill and the fact we have... Read more

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  • Mar 21
  • Utility
  • Tyngsborough, Massachusetts
  • Gas Meter Replacement
  • 27
  • REVIEW RATING 4/5

3 gas meter replacement appointments and 3 times national grid technician didn't show up. That's 3 day off work and meter still needs to be replaced. I'm not in a hurry to waste another vacation day. For years national grid considered me a "very efficient" natural gas consumer. This month my bill said I used about two years of gas over the past month! Ridiculous, our programmable thermostats... Read more

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  • Mar 21
  • Utility
  • Lawrence, Massachusetts
  • Billing Department
  • 16
  • REVIEW RATING 4/5

First I tried to get online and pay my bill. I could not remember the password and was given a security question I never answered in the first place - a father's middle name - my father has no middle name. Eventually I called national grid to reach someone to sort out the online problem. I was told I would have to call between 9 and 5 Mon-Fri to speak with a representative. I told the guy on the... Read more

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  • Feb 02
  • Utility
  • Camillus, New York
  • Gas Service
  • 34
  • REVIEW RATING 4/5

Called about a small power outage in Central NY that effected my elderly mother on the coldest night of the year. The outage began at 1:40 pm. Original restoration time was 9 pm and then 11 pm. I live out of the area. Concerned about my mom's well-being, I called at about 10 pm to check on the status. If they were going to keep pushing the restoration time past 11 pm, I would have to get someone... Read more

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  • Jan 20
  • Utility
  • Carthage, New York
  • Billing Department
  • 1
  • 1
  • 36
  • REVIEW RATING 3/5

I recently moved to a new house and got my services transfered to that new place. So I was called in to pay my final service bill. Which I got in the mail which was the ONLY one I had received which was for $101.77. When I called to pay that they said my original balance was $82 and some change. So I tired to explain to them that the $101 bill was the only one I received. So I didn't think it was... Read more

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