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  • Customers like
    • Having electric and gas 1
    • Prices are reasonable 1
    • Quick response 1
  • Customers don't like
    • Service 3
    • Customer service 3
    • Shutoff without warning 1

Natty Grid was fixing a pole and shut off electricity for about an hour around 10:00 am 4/25/2016 (is what I gather from neighbors - i came home after 4:00pm). Well, I have 3 desktops, 4 routers, 3 flat screens, a monitor, Directv boxes and an Airwave box for Sprint cell phone service. Airwave box and one router fried thanks to them, just a simple notice and I could have easily unplugged the vulnerable units beforehand. Almost all my units (16) are plugged into surge proof outlets but not all of them (space and location the reason for not... Read more

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We bought a two-family with three meters. The electrician removed one meter when upgrading the service. National Grid never picked up the discontinued meter but continued billing on estimated usage. We have been lied to ("the meter was picked up yesterday" - it was still lying on the floor), they have turned our account over to a collection agency, there is no physical location associated with the business where I can drop the meter off, there are so many problems with National Grid I can't list them all. All we want is a final bill so we can... Read more

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I am beyond disgusted with National Grid and wish I could get electric from another company! I moved into a place in March of last year and switched both my gas and electric over to my new apartment. All went well with that however, about 4 months to 5 months in I start getting electric bills for over 100 dollars which I thought was strange since in my previous apartments I have always had 30 dollar bills and was always in the green with my energy reports. I called National Grid to ask about the bills I had been recieving to see if maybe there... Read more

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National Grid is thee greediest, most nasty, rude company I have ever dealt with! Just because people have no other choice, they take full advantage and rob you, treat customers like garbage, etc. I would literally rather throw my money out of the window than pay these f#$%ers... Karma will get your company, you pieces of $#!% .. Read more

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Two national grid trucks at my house in the past month. For what, i dont know. They walk by my windows looking in them . And sit in my driveway for 15, 20 minutes then leave . No notice they're coming? Looking in my windows? Parking in my driveway, blocking me from getting out, for 10 minutes, even after i opened my garage door? Being very nosey.Who are these people? And why do they think they can come on my property whenever they want? Id like to get a courtesy call they're coming. And paperwork why ! This whole thing sounds fishy to me. Read more

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National Grid of Massachusetts is responsible for fixing Street lights in the city of Lawrence Massachusetts. I have submitted numerous requests thru their web site starting on February 11 to have street lights fixed. I have followed up on each request 5 times. Their response indicates response to be received with 24 hours. No Responses which include work request numbers have been received. Other requests for repairs to Street Lights have not been repaired for over two years. Someone needs to check on these requests that are outstanding... Read more

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So I live in Barrowsville Ma. and it seems these days National Grids service for electricity just keeps getting worse. Woke up this morning and no electricity AGAIN, last time I called to report the problem they told me to get a generator... Now I can see losing power due to storm, snow, tree down, pole broken but this is not the case.. They have been bandaid repairing problems for months now which is the only reason I can see as to why the power keeps going out so frequently. National Grid continues to fail as an adequate electricity... Read more

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His name is Matt, his persona exceedingly exceptional. Below zero weather and work to be done outside. Repaired and made sure everything was in working order inside. Patient, kind, and professional. My kudos to an employee that saved the night/day. He came to 133 Beach Ave., Hull MA., very late on a saturday night (2/13/16) and did what had to be done. Thank you from a very happy customer. I wish I knew his last name, I hope the information I have given will help you find who he is. Read more

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I had an appt. with a 4 hour window. After the 4 hours went by, I was told "Oh the appt. is a diff. time". Okay, another 4 hours go by. Still no technician! I call again. We are en route. I think yay, we'll, one hour later....We are en route again. Then, 2.5 hours later, still no technician. I call again. We're busy with an emergency. It could take until midnight! OMG. I have been waiting since 9 a.m. Besides the runaround and stories that are completely ridiculous as though they only have one technician, I can't help but want to slap... Read more

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I have an inactive meter that I want reactivated. The cable from the meter to the service panel had been removed. I call to find out what steps I need to take to get the service going again. Debbie listened to my request and transferred me to A.J. who transferred me to Lisa who transferred me back to A.J. after she spoke with A.J. to explain what I wanted done. 30 minutes on hold. A.J. tells me that I need to get the electrician to call to request a work order. I'm angry that I've spent 30 minutes waiting to be told that the electrician... Read more

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