National Grid Complaints and Reviews

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  • Customers like
    • Having electric and gas1
  • Customers don't like
    • Not very intelligent individuals1
    • Prices1
    • Service1

  • Jul 27
  • Other
  • Albany, New York
  • Customer Rep For National Grid Electric And Gas
  • 16
  • REVIEW RATING 4/5

I live in Albany NY. I had a a question about my bill. There was a payment of $375.00 that we did not make. Now I was not calling to complain (obviously) but was curious since I did not know where that extra $375 came from. I first contacted them by email and three days later they sent a reply for me to call them at an 800 number, which I did. I spoke to ASHLEY, who did not sound Indian, or... Read more

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  • Jul 24
  • Utility
  • Randolph, Massachusetts
  • National Grid Billing Department
  • 8
  • REVIEW RATING 3/5

Been using TMLP and Can see why…I work for an establishment where the owner is not always present to take phone calls. We receive many phone calls, from solicitors, to actual problems we need to address along with our regular client phone calls. We received a phone call from a Miss *** who needed to talk to whomever was in charge of our bill. Again, my owner has a full time job outside of the... Read more

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  • Jul 22
  • Utility
  • Honeoye, New York
  • National Grid Budget Plan
  • 9
  • REVIEW RATING 3/5

Our electric bill is outrageous they say it's a budget plan and still bills over 700 trying to catch up from winter months yeah right. Had a guy show up threatening to shut off or have to pay 400 even after we have been paying little by little on the bill all along. I was in the shower and my 2 year old son was in the bathroom with me. I hear banging and banging on my door. I get out tell the guy... Read more

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  • Jul 20
  • Utility
  • New York, New York
  • National Grid Gas Service
  • 1
  • 1
  • 12
  • REVIEW RATING 4/5

I didn't receive any notice saying they will cut my gas, and they cut my gas on end of Friday, when I make call, everybody is off, and the business hour is only M-F, which means my house is out of gas over the weekend. Then I send email, nobody response. I also call them on following Monday, they make me wait on line for more then 15 Min, then the call auto canceled for no reason. And I... Read more

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  • Jul 18
  • Utility
  • Kennebunk, Maine
  • National Grid Electricity Service
  • 14
  • REVIEW RATING 3/5

So....... here is National Grid. Over the winter, Jim and I have been saddled with electric bills that were over 700.00 a month because of their "rate increase" my delivery charge went from 35.00 dollars a month to 265.00 a month on top of the actual kilowatts used. I have been paying 500.00 a month for my payment plan. I called and asked for a little relief in lowering my payments. Their... Read more

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  • Jul 16
  • Utility
  • National Grid Gas Service
  • 6
  • REVIEW RATING 3/5

so the customer service dept closes at 5 pm, which is not really ideal considering you have to take your work hours to call, I call at 4:50 pm to solve an issue with a gas account, the representative starts taking all my info and then decides to hang up the phone in the middle of the call because it is 5 pm? unbelievable!! this is something I have never experienced before. I understand they want... Read more

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  • Jul 13
  • Utility
  • Lowell, Massachusetts
  • National Grid Electricity Service
  • 12
  • REVIEW RATING 3/5

I called National Grid to have the electricity turned on. I have an elderly person with asthma who needs an ac. They said they would not be able to do any thing til Wednesday. Of course they could have helped her. But they don't really care. If it were their family, they would've had turned on. If there's another company out there, I would leave national grid in a heart beat. Because they... Read more

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customer service sucks and they were so rude Add comment

  • Jul 07
  • Utility
  • Hampden, Massachusetts
  • National Grid Electricity Service
  • 1
  • 1
  • 25
  • REVIEW RATING 3/5

National Grid refuses to set up payment plan. They sent a termination notice after receiving a payment for $200 .. They say you can not speak for your elderly parents , I told them my mother is on a breathing machine and needs oxygen in order to sustain life....That doesn't matter to soulless Narcissists working for the national grid, They will be responsible for lending a hand in pulling the... Read more

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  • Jul 01
  • Utility
  • Buffalo, New York
  • National Grid Electricity Service
  • 22
  • REVIEW RATING 4/5

I signed a payment agreement, and sent in a payment of 100$ I was assured by the woman I was speaking to that we would not be shut off. Two weeks later I come home from work to no electricity. Everything in my fridge is melting. One small fish died because the tank wasn't running for hours. So I call and she says she's sorry it was their error. Your error killed one of our fish! And now you can't... Read more

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