National Grid Complaints and Reviews

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  • 3 hours ago
  • Utility
  • Buffalo, New York
  • 2

I signed a payment agreement, and sent in a payment of 100$ I was assured by the woman I was speaking to that we would not be shut off. Two weeks later I come home from work to no electricity. Everything in my fridge is melting. One small fish died because the tank wasn't running for hours. So I call and she says she's sorry it was their error. Your error killed one of our fish! And now you can't... Read more

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NG turned off the gas to my house to perform "upgrades". They then leave without turning it back on. After contacting them, we were told they would be at my home before 12AM- they never showed up. Then we were told they would be there before 8AM- they never showed up. In addition, I have to be home! I guess they assumed my wife and I don't work, my kids don't like warm meals or hot showers Add comment

  • Jun 09
  • Utility
  • Malone, New York
  • Electricity
  • 28
  • REVIEW RATING 4/5

National grid is a joke I was on a payment plan and had to pay $187 a month so I got online and paid over half of my outstanding bill that was pass due and a week later without any letter or warning they came and shut my power off said I didnt have an agreement and needed to pay the rest. I'm on disability from having surgery and need to have power and it didnt matter to them so I paid the... Read more

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  • Jun 04
  • Utility
  • New York, New York
  • Electricity
  • 15
  • REVIEW RATING 4/5

I moved into a new apartment and didn't have any idea how things work, so on the first day I moved in I called National Grid to give them my information. They prompted me to send them my lease or a notarized statement that I'm the new tenant within 24 hours or they would shut me off. Statement was sent, but the phone number was missing and it went to the wrong department, so next day I got a call... Read more

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  • May 22
  • Utility
  • Mountain View, California
  • Billing Department
  • 9
  • REVIEW RATING 3/5

I been on the.budget plan with National Grid paying 191 a month had my services transferred to a new address and the budget was even higher I now have a bill that is closed to $3,000 and and about to be.disconnected I can't understand for.the life of me how my bill could possibly be so high this is by far the.most insane and.ridiculous bill I have.ever seen, and can't get.any help in keeping it... Read more

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  • May 21
  • Utility
  • New York, New York
  • Staff
  • 13
  • REVIEW RATING 4/5

To National Grid Syracuse NY customer service Shawn-supervisor did not do anything to resolve the problem handed over by the customer service clerk Kelsey, before you place this employee over the phone make sure they understand that they are giving service to customer NOT making the customer feel that they are begging for your attention you are being paid for... Train them well and not all... Read more

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  • May 09
  • Utility
  • Clinton, Massachusetts
  • Electricity
  • 16
  • REVIEW RATING 4/5

Still won't remove the price adjustment off my bill. The customer service representative that I spoke to blames the prices on the Massachusetts Department of Public Utilities. I called the department and stated that is completely false. Each Electric Company, Supplier, Deliverer, or both, are in charge of their own rates. The Public Utilities could only take down my complaint. So how can you... Read more

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Four mounth ago they come to do some work at. the sidewalk they finish the job and thr cover up the sidewalk whit asphalt and now thats a big hole the adress is 10819-37-ave corona 11368 ,i hope you see this and send someone to fixid Add comment

I contacted National Grid to report an outage electrical and they give me an estimated time but meanwhile they don't even have anyone dispatched out it's unassigned on the website but I called the second time to get clarification the woman was abrupt in literally hung up on me Add comment

  • Apr 09
  • Utility
  • Clinton, Massachusetts
  • Electricity Rate
  • 27
  • REVIEW RATING 4/5

Search for MA_Residential_Table.pdf on the National Grid website. The customer service representative that I spoke to blames the prices on the Massachusetts Department of Public Utilities. I called the department and stated that is completely false. Each Electric Company, Supplier, Deliverer, or both, are in charge of their own rates. The Public Utilities could only take down my complaint. So how... Read more

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