National Grid Complaints and Reviews

1.6
  • Service1 votes
  • Prices1 votes
Is this your company?
Please check our
business solutions
Submit review about this company 

  • Feb 02
  • Utility
  • Camillus, New York
  • Gas Service
  • 12
  • REVIEW RATING 4/5

Called about a small power outage in Central NY that effected my elderly mother on the coldest night of the year. The outage began at 1:40 pm. Original restoration time was 9 pm and then 11 pm. I live out of the area. Concerned about my mom's well-being, I called at about 10 pm to check on the status. If they were going to keep pushing the restoration time past 11 pm, I would have to get someone... Read more

Was this review helpful? 0 1

  • Jan 20
  • Utility
  • Carthage, New York
  • Billing Department
  • 1
  • 1
  • 14
  • REVIEW RATING 3/5

I recently moved to a new house and got my services transfered to that new place. So I was called in to pay my final service bill. Which I got in the mail which was the ONLY one I had received which was for $101.77. When I called to pay that they said my original balance was $82 and some change. So I tired to explain to them that the $101 bill was the only one I received. So I didn't think it was... Read more

Was this review helpful? 0 0

  • Jan 08
  • Utility
  • Westfield, New Jersey
  • Gas
  • 23
  • REVIEW RATING 4/5

Constellation advertised that it would offer much lower prices for gas and electricity. But its prices are much higher than the default gas and electric companies, Elizabethtown Gas and PSEG. Constellation is a ripoff and should be prosecuted. It is a scam. When I first signed on, their prices were good. But they raised their prices to a ridiculous level, far above what Elizabethtown Gas and... Read more

Was this review helpful? 0 0

Always takes the legal limit of 5 business days. Why dont they employ enough crews to keep people from waiting so long. Used to take 2 days now its a week even in the dead of winter. Its completely unacceptable for what this company charges withits monopoly. Shame Add comment

  • Nov 24, 2014
  • Utility
  • Brooklyn, New York
  • Gas Supplier
  • 101
  • REVIEW RATING 5/5

I am a tenant at 231 68th. Street - Apt. 2C - Brooklyn NY 11220. On Friday night Nov. 21, we went to sleep only to wake up in the middle of the night feeling very cold and the apartment was ice cold, we raised the thermostat to high, to no avail. In the morning we tried to turn on the stove to make tea, but we also have no gas. We had a little hot water. My wife went to ask the neighbors if... Read more

Was this review helpful? 0 0

  • Nov 21, 2014
  • Utility
  • Warwick, Rhode Island
  • Gas
  • 1
  • 1
  • 5
  • REVIEW RATING 3/5

Can't believe you are raising your rates again! Gas prices are down! I have all electric apartment. 1202 square feet and in the winter close off fifty percent of it cause I can't afford to heat it. You are money hungry thieves! Read more

Was this review helpful? 0 0

  • Nov 19, 2014
  • Utility
  • Gas Meter
  • 30
  • REVIEW RATING 3/5

I've had at least 3 appointments to get a gas meter installed from national grid. Each time they found something that wasn't "done right" without specific instructions on how they needed the work completed. My husband finally found code for how to install a bonding wire for our furnace and installed it to code. I called to make an appointment for the next day between 8-10am. They never called or... Read more

Was this review helpful? 0 0

  • Nov 16, 2014
  • Utility
  • Troy, New York
  • Utility Service
  • 14
  • REVIEW RATING 3/5

Showed up on the 5 th business day and didn't connect power called the public service center to lodge a complaint to no avail ,,, public service is not there to help you as you may think they work hand and hand with the grid and as the grid raises your prices and the grid wins more claims the public service center makes more money so despite what we think and what are taxes go for its a waste of... Read more

Was this review helpful? 0 0

Outage in neighborhood since 2 am now 3:40 pm. Told online fix would be at 4:30 pm now they say 6:30. Cannot talk to a HUMAN BEING just obnoxious phone tapes. Cannot get into garage to get car or use it to charge phone. 40 degrees in house. I want answers. Thanks, NG for being "with me and for me." Lousy customer service. LOUSY. Add comment

  • Oct 20, 2014
  • Utility
  • Electronic Transfer Error
  • 54
  • REVIEW RATING 3/5

Customer for 20 years (in good standing). One small electronic transfer error and they (attempt) to make me feel small, terrible, almost dirty. As we say in New England, "whatevah" National Grid - you suck! Canceled account and went with alternative supplier who gave me 20,000 USAirways frequent flyer miles (thank you) and a lower rate. Did I complain when Irene knocked out service for DAYS... Read more

Was this review helpful? 1 1

Had an experience with National Grid?

Write a review

More results for "national grid"

Product Results

Tag Results

Company Results

Did not find what you were looking for?
 
×
You are reading about National Grid.
Filing a new complaint about
×