National GridComplaints and Reviews

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I had an appt. with a 4 hour window. After the 4 hours went by, I was told "Oh the appt. is a diff. time". Okay, another 4 hours go by. Still no technician! I call again. We are en route. I think yay, we'll, one hour later....We are en route again. Then, 2.5 hours later, still no technician. I call again. We're busy with an emergency. It could take until midnight! OMG. I have been waiting since... Read more

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I have an inactive meter that I want reactivated. The cable from the meter to the service panel had been removed. I call to find out what steps I need to take to get the service going again. Debbie listened to my request and transferred me to A.J. who transferred me to Lisa who transferred me back to A.J. after she spoke with A.J. to explain what I wanted done. 30 minutes on hold. A.J. tells... Read more

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We moved into a 3 unit house, 2007 July the bills seemed normal for that summer for the electric and gas usage. Then I recived a notice that our address was changed ? They had to change it into my name since my husband was deployed ok fine I had A POA,but they refused it . shortly after My bills stared to go nuts One month National Grid trying to say we used $1,500, in one month. Mosty Gas... Read more

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National Grid shut off our electricity this week with no advance notice whatsoever; the only "warning" they provided was a tag left on our front door the same day that they shut off our electricity (while we were at work). They made no attempt to call or email us, even though we have an electronic account with them. When we called to inquire, they told us that our account had been mistakenly... Read more

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National grid is the WORST company I have ever dealt with. I don't know how these people live with themselves.. They have people by the balls and know it. Horrible, horrible customer service and a complete rip off!!! I really wish they would be taken to court. Shame on them honestly. Add comment

the tenant moved in and wants there gas turned on, however the gas company came in and found a small gas leak. they shut the whole house down, which I understand. the same day the problem was fixed by a license plumber. therefore as I tried to get it turned on the company gave a two day appointment. the house don't have heat hot water or cooking gas. there's kids in both apartment, and a disabled... Read more

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Liars..you won't win your game... Add comment

Unless there's a gas leak or major outage you will be SOL with these pukes. I've been home for 12 hrs waiting for my visit (minor issue). Not 1 contact from Nat Greed about when, why, why not. Called twice, 1:30 & 4:30pm. "You are on our schedule. We call 20-30 mins before." Called a week ago, they wouldn't commit to an am or pm so I have to be home all day. Already filed a complaint... Read more

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My meter was upgraded in April, in May I received a bill for over 4000 dollars( normal is 75-120). I called in June and told it would take 2 billings cycles to correct. It is now 4 months and no one can answer when it will be corrected. All customer service did was drone on about procedure and how it will eventually be corrected. I bet if I owed them money it wouldn't take this long to correct.... Read more

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On August 18, 2015 I realized that National Grid was receiving an auto payment from my bank, Rockland Trust but that the money had not been transferred. I tried with both parties to stop the transaction. Neither could help. I was told the waiting time was 14 days to be reimbursed. It's now September 21, 2015. And while the credit has been removed from my account -- and I received my next... Read more

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