National Grid Complaints and Reviews

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National Grid
Main address: Floor 4 1-3 Strand WC2N 5EH London
44 (0)20 7004 3000, 44 (0)20 7004 3004,
  • 32+1 mobile complaints
  • $39.9K claimed losses
  • $1.2K average
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  • Oct 20
  • Utility
  • Electronic Transfer Error
  • 15

Customer for 20 years (in good standing). One small electronic transfer error and they (attempt) to make me feel small, terrible, almost dirty. As we say in New England, "whatevah" National Grid - you suck! Canceled account and went with alternative supplier who gave me 20,000 USAirways frequent flyer miles (thank you) and a lower rate. Did I complain when Irene knocked out service for DAYS... Read more

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  • Oct 11
  • Utility
  • Brooklyn, New York
  • Bill Collection
  • 21

I moved 3 months ago. I thought I had taken care of all the loose ends however a COLLECTION agency sent me a bill today on behalf of National Grid. I called National Grid to pay the bill if it was due. They claimed this is for my last bill and claimed they sent the bill to the new address. This is not true. You would also expect a reputable business to send an overdue notice as well. They... Read more

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  • Oct 03
  • Utility
  • Gas Service
  • 27

My Name is Jay Russell. I had a appointment with national grid to trun my electric and gad service on 10/3/14.My appointment was scheduled between 8am-4pm.I waited tell 10pm for them show up and i called the company 4 times every hour to let them know that I'm still waiting but no one showed up and nor has anyone call to let me know that they're not coming today. I live 1 hour away from my... Read more

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So im trying to turn on my electricity. But the rep. Is telling me they cant my address. I give them my meter number they cant find that. So I call the emergency number I get the same result. Wth. Am I suppose to do. This is the worst I EVER had to deal with. Add comment


  • Aug 21
  • Utility
  • Wrong Bill
  • 36

if so where have you been since Sandy as in "HURRICANE SANDY" keep locking my meter up and I will keep cutting it off..when I send my payments monthly that means i'm heating my house and using the hot water isn't brain send me a letter of no payment on a meter that isn't mine,but keep cashing my checks with my address on them,DAH...figure it out!!!!and at the bottom of the NG... Read more

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  • Jul 16
  • Repairs
  • Brooklyn, New York
  • Poor Service
  • 70

Decided to comment as I needed to vent. Due to a small tree being cut down in front of my apartment, all of the gas and hot water has been shut down in the building. We were sent an email from our landlord to call National Grid personally to schedule an appointment to get it turned back on. My appointment was scheduled for an 8am to 1pm window. My buzzer went off but when I tried to let the... Read more

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  • Jun 28
  • Utility
  • Washington, District Of Columbia
  • Lights
  • 32

I just moved and I was told by the landlordto switch over lights called this mmoney hungry company and they told me they can not turn my lights on until the 7th I have little kids they eatting dry cereal there is no hot water... This place sucks but they can shut the electricity off at my old apartment on Monday so why not come and turn these on on Monday also... I wish there was other... Read more

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  • Jun 17
  • Utility
  • Northport, New York
  • Gas Service
  • 35

So I sit home all day waiting for National Grid. I had 3 different 4 hour windows. They just missed them all. My favorite part is when I left after the prescribed time for the second shift but before the third death watch started, the guy from National Grid locks my meter because I wasn't home. When I called again, they said sorry, but IF the guy should show up after 10 would I still be up to let... Read more

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  • Jun 12
  • Utility
  • Albany, New York
  • Service Bills
  • 73

First of all my bill has doubled since November 2013. It went from around $250.00 per month to over $500.00 per month. I haven't done anything different each month, it just went up. Being on social security I managed to stay on top of this madness but started to get behind. I received a disconnect letter for $813.67, which is a month and a half about and was cut off without any help from... Read more

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  • Jun 08
  • Utility
  • Gloversville, New York
  • Gas Supplier
  • 51

For the past 5 years I have paid my electric bill every other month and never once received a disconnect notice. Because of the high prices this winter my bill hit over 600$ and I fell behind but was still trying to pay what I could. A little over a week ago I received a disconnect notice informing me that I needed to pay 237 of the 362.47 I owed by the 30th of may 2014 and they would not shut me... Read more

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