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1.5 Based on 31 reviews
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  • Customers like
    • Having electric and gas 2
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    • Customer service 4
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If anyone wants to know exactly what their estimated gas bills are made of - just stop using the gas over a period like we did after Superstorm Sandy damage. Even before Sandy hit we stopped using our gas because we felt there was a small leak once in a while and we decided to go with electric heaters. We asked them to turn the service off and they ignored us for 18 months. Then Sandy hit and for sure with the damages we never touched the gas.... Read more

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I initially called National Grid about two months ago about my inaccurate bills. After two months and many documented emails and complaints...i have yet to speak with a person to resolve my billing issues. My last conversation was with Veronica from National Grid who said a supervisor would call back...that was two weeks ago!!!! I have complained and opened incident reports on there website...my last response was about a month ago..said a... Read more

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Horrible customer service ! No gas for 5 days ! They are bureaucratic, red tape monopoly & dont give a *** about their customers ! National Grid knows we are stuck with them & they dpnt care ! Complain to you public officials !!!

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I didn't pay my bill, I didn't mean to do that (divorced...long story, hate mail) I've neglected this once or twice through my abrupt transistion and always addressed and paid promptly when I realised my oversight. Well yesterday I came home to no power. I thought....oops wheres that mail, and called right away to pay the bill and from there it turned ugly. I expected my power to come back on. When that didn't happen I called...only to get... Read more

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I wish there was another gas company on Long Island. I am beyond pissed with National Grid!! I converted to gas almost 2 years old because I was tired of being ripped off by Petro. How do you not show online when checking the bill the day before that there is a turn off notice for less than $200 schedule. You turn it off and it get paid that same day but it takes you 24 hours to turn it back on. I didn't take 24 hours to turn it off or collect... Read more

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Natty Grid was fixing a pole and shut off electricity for about an hour around 10:00 am 4/25/2016 (is what I gather from neighbors - i came home after 4:00pm). Well, I have 3 desktops, 4 routers, 3 flat screens, a monitor, Directv boxes and an Airwave box for Sprint cell phone service. Airwave box and one router fried thanks to them, just a simple notice and I could have easily unplugged the vulnerable units beforehand. Almost all my units (16)... Read more

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We bought a two-family with three meters. The electrician removed one meter when upgrading the service. National Grid never picked up the discontinued meter but continued billing on estimated usage. We have been lied to ("the meter was picked up yesterday" - it was still lying on the floor), they have turned our account over to a collection agency, there is no physical location associated with the business where I can drop the meter off, there... Read more

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I am beyond disgusted with National Grid and wish I could get electric from another company! I moved into a place in March of last year and switched both my gas and electric over to my new apartment. All went well with that however, about 4 months to 5 months in I start getting electric bills for over 100 dollars which I thought was strange since in my previous apartments I have always had 30 dollar bills and was always in the green with my... Read more

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National Grid is thee greediest, most nasty, rude company I have ever dealt with! Just because people have no other choice, they take full advantage and rob you, treat customers like garbage, etc. I would literally rather throw my money out of the window than pay these f#$%ers... Karma will get your company, you pieces of $#!% .. Read more

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Two national grid trucks at my house in the past month. For what, i dont know. They walk by my windows looking in them . And sit in my driveway for 15, 20 minutes then leave . No notice they're coming? Looking in my windows? Parking in my driveway, blocking me from getting out, for 10 minutes, even after i opened my garage door? Being very nosey.Who are these people? And why do they think they can come on my property whenever they want? Id... Read more

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